.chat-head-nova{background-color:var(--desk-ink);height:48px;color:var(--desk-on-dark);font-family:var(--desk-f7);border-radius:16px;align-items:center;gap:10px;padding:0 16px 0 8px;font-size:14px;display:flex}.chat-panes{flex-wrap:wrap;align-items:stretch;gap:16px;height:calc(100vh - 168px);min-height:560px;display:flex}.chat-list{flex-direction:column;flex:336px;min-width:0;height:100%;display:flex;overflow:hidden}.chat-list-top{border-bottom:1.5px solid #f0edeb;flex-direction:column;flex:none;gap:12px;padding:14px 14px 12px;display:flex}.chat-list-top .desk-field{background-color:#f7f5f3;border-color:#2a211a33;border-radius:14px;height:42px;padding:0 12px}.chat-list-top .desk-field input{font-size:14px}.chat-chips{flex-wrap:wrap;gap:6px;display:flex}.chat-chip{border:1.5px solid var(--desk-ink);height:34px;color:var(--desk-text);font-family:var(--desk-f7);background-color:#fff;border-radius:12px;align-items:center;gap:8px;padding:0 9px;font-size:13px;transition:background-color 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.15s;display:flex}.chat-row:hover{background-color:var(--desk-cream)}.chat-row.is-on{background-color:var(--desk-cream);border-color:var(--desk-ink);box-shadow:3px 3px 0 var(--desk-ink)}.chat-row-bar{background-color:#d9d4cf;border-radius:4px;flex:none;align-self:center;width:4px;height:30px}.chat-row-bar.needs{background-color:var(--desk-red)}.chat-face-badge{background-color:var(--desk-brand);color:#fff;border:1.5px solid #fff;border-radius:7px;justify-content:center;align-items:center;width:21px;height:21px;display:flex;position:absolute;bottom:-6px;right:-6px}.chat-row-body{flex-direction:column;flex:auto;gap:3px;min-width:0;display:flex}.chat-row-top{justify-content:space-between;align-items:baseline;gap:8px;display:flex}.chat-row-name{min-width:0;font-family:var(--desk-f7);text-overflow:ellipsis;white-space:nowrap;font-size:16px;overflow:hidden}.chat-row-when{color:var(--desk-muted);flex:none;font-size:12px}.chat-row-text{color:var(--desk-text-2);white-space:nowrap;text-overflow:ellipsis;font-size:14px;line-height:1.35;overflow:hidden}.chat-who{font-family:var(--desk-f7);color:var(--desk-brand-text)}.chat-who.you{color:var(--desk-text)}.chat-row-foot{align-items:center;gap:6px;min-width:0;margin-top:4px;display:flex}.chat-pill{min-width:0;height:22px;font-family:var(--desk-f7);letter-spacing:.06em;white-space:nowrap;text-overflow:ellipsis;border-radius:999px;align-items:center;padding:0 8px;font-size:11px;display:inline-flex;overflow:hidden}.chat-pill.needs{border:1.5px solid var(--desk-red);color:#a3200f;background-color:#fbe6e2}.chat-pill.paused{background-color:var(--desk-ink);color:var(--desk-on-dark)}.chat-unread{margin-left:auto}.chat-list-note{text-align:center;color:var(--desk-muted);margin:28px 12px;font-size:14px}.chat-thread{border:1.75px solid var(--desk-ink);background-color:#f1ede9;background-image:radial-gradient(#e5502033 1.2px,#0000 1.7px);background-size:22px 22px;border-radius:24px;flex-direction:column;flex:999 420px;min-width:0;height:100%;display:flex;overflow:hidden}.chat-thread-head{border-bottom:1.75px solid var(--desk-ink);background-color:#fbf9f7;flex:none;align-items:center;gap:12px;padding:12px 16px;display:flex}.chat-thread-face{border-color:var(--desk-ink);box-shadow:2px 2px 0 var(--desk-ink)}.chat-thread-name{font-family:var(--desk-f8);text-overflow:ellipsis;white-space:nowrap;font-size:21px;line-height:1.15;overflow:hidden}.chat-thread-status{font-family:var(--desk-f7);white-space:nowrap;text-overflow:ellipsis;align-items:center;gap:7px;margin-top:3px;font-size:14px;display:flex;overflow:hidden}.chat-btn{height:42px;color:var(--desk-text);border:1.5px solid var(--desk-ink);box-shadow:2px 2px 0 var(--desk-ink);font-family:var(--desk-f7);background-color:#fff;border-radius:13px;flex:none;align-items:center;gap:8px;padding:0 14px;font-size:14px;display:inline-flex}.chat-btn.dark{background-color:var(--desk-ink);color:var(--desk-on-dark);box-shadow:2px 2px 0 var(--desk-brand)}.chat-btn.dark .f{color:var(--desk-brand-on-dark)}.chat-btn:disabled{opacity:.6;cursor:progress}.chat-waiting{border:1.5px solid var(--desk-red);color:#a3200f;max-width:260px;height:34px;font-family:var(--desk-f7);white-space:nowrap;text-overflow:ellipsis;background-color:#fbe6e2;border-radius:999px;flex:none;align-items:center;gap:8px;padding:0 12px;font-size:13px;display:inline-flex;overflow:hidden}.chat-msgs{scrollbar-width:thin;scrollbar-color:#cfc9c3 transparent;flex-direction:column;flex:auto;gap:14px;min-height:0;padding:20px 20px 24px;display:flex;overflow-y:auto}.chat-day,.chat-order{font-family:var(--desk-f7);color:var(--desk-muted);align-items:center;gap:14px;font-size:13px;display:flex}.chat-day{padding:2px 32px}.chat-day:before,.chat-day:after,.chat-order:before,.chat-order:after{content:"";background-color:#2a211a24;flex:auto;height:1.5px}.chat-order-pill{background-color:var(--desk-ink);max-width:70%;height:34px;color:var(--desk-on-dark);white-space:nowrap;text-overflow:ellipsis;border-radius:12px;align-items:center;gap:10px;padding:0 16px;font-size:14px;display:inline-flex;overflow:hidden;box-shadow:2px 2px #2a211a4d}.chat-order-pill b{font-family:var(--desk-f7);letter-spacing:.16em;color:var(--desk-brand-on-dark);font-size:12px;font-weight:400}.chat-in,.chat-out{flex-direction:column;gap:6px;max-width:78%;display:flex}.chat-in{align-self:flex-start}.chat-out{align-self:flex-end;align-items:flex-end}.chat-bubble{border:1.75px solid var(--desk-ink);box-shadow:3px 3px 0 var(--desk-ink);background-color:#fff;overflow:hidden}.chat-in .chat-bubble{border-radius:20px 20px 20px 8px}.chat-out .chat-bubble{background-color:#fff1e8;border-radius:20px 20px 8px}.chat-out.you .chat-bubble{background-color:#fff}.chat-out.sending .chat-bubble{opacity:.7}.chat-bubble-text{white-space:pre-wrap;overflow-wrap:anywhere;padding:12px 16px;font-size:16px;line-height:1.45}.chat-bubble-text strong{font-family:var(--desk-f7);font-weight:400}.chat-bubble-text code{font-family:ui-monospace,Menlo,monospace;font-size:14px}.chat-media{font-family:var(--desk-f7);color:var(--desk-muted);padding:12px 16px;font-size:14px}.chat-strip{background-color:var(--desk-ink);color:var(--desk-on-dark);font-family:var(--desk-f7);border-top:1px solid #3d3935;align-items:center;gap:8px;padding:8px 14px;font-size:13px;display:flex}.chat-strip .f{color:var(--desk-brand-on-dark)}.chat-meta{color:var(--desk-muted);align-items:center;gap:8px;padding:0 6px;font-size:12px;display:flex}.chat-meta .chat-who{font-size:12px}.chat-event{max-width:92%;font-family:var(--desk-f7);color:var(--desk-text-2);background-color:#fff;border:1.5px dashed #2a211a66;border-radius:999px;align-self:center;align-items:center;gap:8px;padding:7px 14px;font-size:13px;display:inline-flex}.chat-event .f{color:var(--desk-brand)}.chat-event.green{border:1.5px solid var(--desk-green);color:#175e2a;background-color:#e1f0e5}.chat-event.green .i{color:var(--desk-green)}.chat-thread-empty{text-align:center;color:var(--desk-text-2);flex-direction:column;flex:auto;justify-content:center;align-items:center;gap:14px;padding:32px;display:flex}.chat-thread-empty h2{font-family:var(--desk-f8);color:var(--desk-text);font-size:22px}.chat-bar{background-color:var(--desk-ink);color:var(--desk-on-dark);border-top:2px solid var(--desk-brand);flex:none;padding:14px 18px 12px}.chat-bar-row{flex-wrap:wrap;align-items:center;gap:8px 12px;min-height:30px;display:flex}.chat-bar-item{font-family:var(--desk-f7);font-size:17px}.chat-bar-word{font-family:var(--desk-f8);letter-spacing:.16em;font-size:13px}.chat-bar-sub{color:var(--desk-dark-muted);font-size:14px}.chat-segs{gap:6px;margin-top:12px;display:flex}.chat-seg{background-color:#4a4642;border-radius:5px;flex:1 1 0;height:5px;transition:background-color .3s}.chat-composer{background-color:var(--desk-ink);border-top:1.5px solid #3d3935;flex:none;align-items:center;gap:12px;padding:14px 18px 16px;display:flex}.chat-composer .desk-field{background-color:#2e2a27;border-color:#4a4642;flex:auto;min-width:0;height:52px;padding:0 16px}.chat-composer .desk-field input{color:var(--desk-on-dark);font-size:16px}.chat-composer .desk-field input::placeholder{color:var(--desk-dark-muted)}.chat-send{color:#fff;background-color:#2e2a27;border:1.5px solid #4a4642;border-radius:16px;flex:none;justify-content:center;align-items:center;width:52px;height:52px;transition:background-color .15s;display:flex}.chat-send.ready{background-color:var(--desk-brand-fill);border-color:var(--desk-ink-2)}.chat-send:disabled{cursor:default}.chat-send-error{color:#ffd9cf;background-color:#3a1f18;border-top:1.5px solid #5a2a1f;flex:none;padding:10px 18px;font-size:14px}.chat-readonly{background-color:var(--desk-ink);color:var(--desk-dark-muted);border-top:1.5px solid #3d3935;flex:none;padding:14px 18px;font-size:14px}.chat-details{scrollbar-width:thin;scrollbar-color:#cfc9c3 transparent;flex:290px;min-width:0;height:100%;padding:22px 18px;overflow-y:auto}.chat-person{text-align:center;border-bottom:1.5px solid #f0edeb;flex-direction:column;align-items:center;gap:8px;padding-bottom:18px;display:flex}.chat-person .desk-face{border-width:2.5px;border-radius:26px}.chat-person-name{font-family:var(--desk-f8);letter-spacing:-.01em;overflow-wrap:anywhere;font-size:23px}.chat-person-phone{color:var(--desk-muted);font-size:14px}.chat-tags{flex-wrap:wrap;justify-content:center;gap:6px;margin-top:4px;display:flex}.chat-tag{height:28px;font-family:var(--desk-f7);background-color:#f7f5f3;border:1.5px solid #2a211a33;border-radius:999px;align-items:center;padding:0 10px;font-size:12px;display:inline-flex}.chat-block{border-bottom:1.5px solid #f0edeb;padding:18px 0}.chat-block:last-child{border-bottom:0}.chat-block-head{justify-content:space-between;align-items:center;gap:8px;display:flex}.chat-block-head .desk-label{font-size:12px}.chat-stage{height:26px;font-family:var(--desk-f8);letter-spacing:.12em;white-space:nowrap;border-radius:999px;align-items:center;padding:0 10px;font-size:11px;display:inline-flex}.chat-stage.orange{border:1.5px solid var(--desk-brand-fill);color:#a53d0f;background-color:#fce4d6}.chat-stage.green{border:1.5px solid var(--desk-green);color:#175e2a;background-color:#e1f0e5}.chat-stage.grey{color:#4d4844;background-color:#f1eeeb;border:1.5px solid #a8a4a0}.chat-stage.red{border:1.5px solid var(--desk-red);color:#a3200f;background-color:#fbe6e2}.chat-line{justify-content:space-between;gap:10px;margin-top:12px;font-size:15px;line-height:1.35;display:flex}.chat-line span:last-child{font-family:var(--desk-f7);flex:none}.chat-total{font-family:var(--desk-f8);border-top:1.5px dashed #2a211a33;justify-content:space-between;margin-top:12px;padding-top:12px;font-size:17px;display:flex}.chat-steps{flex-direction:column;gap:10px;margin-top:18px;display:flex}.chat-steps li{color:#6f6a65;align-items:center;gap:10px;font-size:14px;display:flex}.chat-steps li.done,.chat-steps li.now{color:var(--desk-text)}.chat-steps li.now{font-family:var(--desk-f8)}.chat-step-dot{color:#fff;background-color:#fff;border:2px solid #d9d4cf;border-radius:50%;flex:none;justify-content:center;align-items:center;width:22px;height:22px;display:flex}.chat-steps li.done .chat-step-dot{border-color:var(--desk-brand);background-color:var(--desk-brand)}.chat-steps li.now .chat-step-dot{border-color:var(--desk-ink)}.chat-steps .i{stroke-width:3.5px}.chat-note{color:var(--desk-text-2);margin-top:12px;font-size:14px;line-height:1.45}.chat-order-row{align-items:center;gap:10px;margin-top:12px;font-size:14px;display:flex}.chat-order-row span:first-child{min-width:0;font-family:var(--desk-f7);text-overflow:ellipsis;white-space:nowrap;flex:auto;overflow:hidden}.chat-order-row .muted{flex:none}@media (width<=820px){.chat-panes{height:auto;min-height:0}.chat-list{height:460px}.chat-thread{height:640px}.chat-details{height:auto;max-height:none}}.chat-acts{flex-direction:column;gap:10px;margin-top:14px;display:flex}.chat-acts:empty{display:none}.chat-acts>.kit-btn{align-self:flex-start}.chat-details .oact-cells{grid-template-columns:1fr 1fr}.chat-head-link{color:var(--desk-brand-text);font-family:var(--desk-f7);text-underline-offset:2px;text-decoration:underline}